Managers, principals and executives are not training their staffs to take advantage of the golden opportunity they have in last-minute shoppers.

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Helping employees develop a healthier lifestyle may be just as important as investing in sales training, writes human resources pro Suzanne DeVries.

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Jewelers need to realize that keeping employee records isn’t optional, writes human resources pro Suzanne DeVries who provides a list of which forms companies should have on file.

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Wouldn’t you love to have a sales associate dream team at your holiday sales counter? Suzanne DeVries explains how to do it.

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When it comes to hiring employees or maintaining a strong team, a poor economic climate is no excuse for a lack of strategic vision or plan, and it’s no time to shrug off the responsibility of leadership, advises hiring guru Suzanne DeVries.

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Yet as challenging as it is out there right now, there is a silver lining: This is a great opportunity for jewelers to review how staff members are performing and replace any underperformers on the team with some of the best talent in the industry.

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Many of us have done it at some point: become a little too personal with a co-worker whom we thought we could trust, only to have the relationship sour. Here are some tips to help you draw the line between being friendly versus being too personal at work.

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Given the new rounds of store closings, mergers, bankruptcies and layoffs happening nearly every day in the jewelry industry–and across the retail industry at large–there’s a growing talent pool of good employees looking for new career opportunities.

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